Technical Tips

Recommended system requirements:

To gain an optimal user experience, we recommend the following:

  • Flash 9+
  • Windows 2000/XP/7
  • Macintosh OS X 10.5+
  •  Firefox 3.6+, Safari 4.0+, Internet Explorer 7+ or Google Chrome 10+
  • Screen resolution 1024 x 768 or greater

Troubleshooting issues

Many parts of the training modules include audio and visual components. Sometimes, your network or infrastructure configuration can affect your ability to experience these components.

If you are unable to see the video (experience a black screen rather than a video), please contact your system or network administrator, as this could be an issue with your firewall or other configuration settings.

If you are unable to hear the audio, check your speakers and make sure your sound is turned on. If the problem persists, please contact your IT support or system/networking administrator for help.

If you experience display problems with regard to the content or site features, check to make sure you are accessing the site on one of the supported browsers

After closing the site and reopening it (returning after a later session), you may be redirected to a page that is not the home page. This is most likely because you clicked the bookmark capability (save my place). If you do not want to be redirected to this site at the start of each new/unique session, bookmark another page that is of greater interest to you. This will override your existing bookmark.